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General Building Information

General Building Information

The telephone number for the CityWestPlace Building Management Office is: 281.822.3800. The office hours are 8:00 AM to 5:00 PM weekdays, excluding holidays. However, in the event of an emergency after business hours or on a weekend our phones are answered 24/7 by calling the office number.


The normal business operating hours for the building are as follows: 6:00 AM – 6:00 PM Monday – Friday* 8:00 AM – 1:00 PM Saturday Closed on Sunday *Exclusive of Holidays


The building will be closed on the following days. You will need an access card to enter the building and use the elevators on these days:

New Year’s Day
Labor Day
Memorial Day
Independence Day
Thanksgiving Day
Christmas Day


The campus is accessible via Beltway 8, Briar Forest, Del Monte Dr., and City West Blvd. off Westheimer. During peak morning traffic hours, uniformed personnel may be present to direct vehicles entering the garages. Please display your access badge to the officer as you enter. After hours and on weekends, all garages are closed to the general public.

Building 2/Garage 2:

Both Employee and Guest Entrances are located off of City West Blvd. Security will direct visitors to designated parking area of Garage 2. Guests will be issued a Guest Badge in the lobby of Building 2.

Garage 3:

Both Employee and Guest Entrances are located off Del Monte. Guests will be directed to the designated guest parking area of Garage 3. Guests will be issued a Guest badge in the Lobby of Building 3.

Garage 4:

Employee Entrance is located on the private street to the south of the property. Guest Entrance is located on the private street to the south of the property. Guests will be directed to the designated guest parking area of Garage 4. Guests will be issued a Guest badge in the Lobby of Building 4.

All guests require an access badge while on campus.

Guest Arrivals

Guests may be received on campus between the hours of 7:00 am and 7:00 pm, Monday through Friday, except holidays. Please route all guests to enter at the building's respective garage. Guests will be issued a Guest Badge in the lobby of each building. A guest badge will not provide access to buildings and facilities, therefore the guest must be accompanied by an employee or security officer at all times.


In order to obtain a building access card(s), the tenant contact will need to fill out and sign a photo badge request form, which is included at the end of this handbook. The employee will then take the badge form to the photo badge office in the Garage 2 link to have a badge made. The badge office is open from 9 a.m. to 11:00 a.m. and 1 p.m. to 4 p.m. Monday – Friday. From time to time, cards may be lost or damaged which will need to be deactivated and new cards will need to be added to accommodate new personnel. There is a $15 fee for new, lost, stolen or damaged cards. In order to obtain garage access via EZ tag, each employee should fill out the EZ tag enrollment form which is also included in this handbook and return the form via email to This email address is being protected from spambots. You need JavaScript enabled to view it.



All suspicious individuals, activities, articles, packages or situations should be reported to Security or the Management Office immediately. We depend on your eyes and ears to help keep the building safe.

Generally, most bomb threats are false, they are intended to disrupt operations and cause confusion. If a bomb is intended to kill, injure, and destroy there is typically no advance warning, as that would defeat the purpose. Regardless, every threat should be taken seriously until proven otherwise.

If you receive a bomb threat over the telephone:

  1. Keep the person talking as long as possible.
  2. As you are speaking with the caller, record the information received on the attached Bomb Threat Report Form, located at the end of this section. Note the characteristics of the caller such as gender, tone of voice, age, accents, and background noises. Keep a copy of the report form in the main reception / telephone area for easy access. Review the form with your staff and ask them to use it.
  3. At the end of the call, dial *69 and record any number provided by the service.
  4. Call 911 or the local emergency number.
  5. Provide the dispatcher with the following information:
    • Name
    • Type of Emergency
    • Company Name
    • Physical Building Address [not building name]
    • Floor and Suite Number
    • Telephone Number
    • Any information from the Bomb Threat Report Form (located at the end of this section)
  6. Listen to the dispatcher for any additional instructions before hanging up.
  7. Call the Management Office.

Conducting a Search

If the caller states or implies that a bomb is in a particular suite, be aware that the individuals working in that suite will be called upon to conduct a search of their area. These individuals are the best people to determine whether something doesn't belong or if something has been moved, or is out of place.

Each tenant should develop and maintain a search plan for their office suite. There should be two searchers per team. If the suite is large, divide it into quadrants and permanently assign searchers to a specific quadrant.

Conduct your search by assessing the room utilizing the following method:

  • Search from floor to waist level
  • Then search from waist to chin level
  • Then search from chin to ceiling level
  • Keep a written record of the rooms searched and the results.
  • If a device is found, do not touch it:
  • Isolation - isolate the object
  • Evacuation - evacuate the area
  • Notification - notify the authorities
  • If the caller states or implies that a bomb is in a common area of the building, the property team will conduct the search.

The local authorities generally respond to the building to simply take a report if an unidentified or suspicious article is not found. In turn, if an article is found, the bomb squad is generally called by the police department.


Demonstrations or Protests

Take the Following Actions:

  • Stay in the building, away from demonstrators
  • Continue business as usual and do not become part of the problem
  • If passing the demonstration and the situation appears tense, move quickly away from the area, but stay alert and obtain as much useful information as possible
  • If peace keeping authorities are not present in a tense situation, notify the Property Management Office to call the local emergency response authorities


Please contact the management office at 281-822-3800 for more information.


Fire Department 911

Paramedic/Ambulance 911

Police Department 911

Other useful numbers:

Local Police Department 713-844-3131

Poison Control Center 800-222-1222

Management Office 281-822-3800

Building Security 281-822-3899

If 9-1-1 is called as a result of any emergency, please be sure to also notify Building Security with your name, callback number and location of the emergency so that they may swiftly guide the emergency personnel to your exact location.


Only in serious emergencies will evacuation of Customers become necessary. Customers should become familiar with the procedures outlined in this plan in order to respond properly to various types of emergencies.

The conditions that may require evacuation include:

  • Fire
  • Tornado or other storm conditions
  • Hurricanes
  • Bomb threats

In the event of an evacuation, specific instructions will be provided over the building public address system.


Your company has been provided the City of Houston approved Fire Plan for your building. If you do not have a copy of your building’s Fire Plan, request a copy from your tenant contact. Please refer to the Fire Plan for all fire related emergency procedures.


In the event of a flood that may cause damage to Customer property or affect the normal operation of The building, designated Customer representatives will be contacted by Building Management personnel, regardless of the time of day. The first priority is to ensure that no personal injury occurs as the result of a flood. The second priority is to discover the cause and prevent or minimize additional flooding. Once the flooding has been contained, clean-up operations will be commenced. Customers will need to contact their insurance carrier for any damage to their property.


Terrorist Activities

If we experience what we believe to be a credible threat in this building, we will alert our customer contacts. Unless authorities dictate, the decision to evacuate the premises will remain with each tenant.

Ultimately, security is everyone's responsibility, and no security measure can completely prevent terrorist attacks. By working together, however, we hope to create a more secure environment. Pre-operative indicators of terrorist activity:

  • Someone recording or monitoring activities using a camera, note taking, drawing diagrams, annotating maps.
  • Suspicious out-of-place persons who don’t seem to belong, and/or who are wearing bulky clothing in warm weather.
  • Persons parking, standing or sitting in the same area over a period of days.
  • Persons attempting to gain information about security operations at the facility.
  • Unfamiliar cleaning crews or other contract workers and/or unusual/unauthorized maintenance activities.
  • Attempts to measure reaction times to security breaches by setting off fire/door alarms.
  • Dry run/trial run by putting people into position and moving them around according to a plan, but not actually doing anything illegal.
  • Deploying assets by moving supplies into position to commit an act.
  • Unattended packages, backpacks, briefcases, boxes, etc. that could contain weapons or explosives.
  • Unattended vehicles illegally parked near facility entrances or where people gather.

The following bear reminding and sharing with others:

  • Always be aware of your surroundings, especially amid large crowds. Take note of emergency exits and staircases, and any fire extinguishers or safety equipment.
  • When you enter an area, notice any heavy objects that could break in an explosion and determine an evacuation route, if needed.
  • Take precautions when traveling: never accept packages from strangers or leave luggage unattended.
  • Report any unusual behavior to law enforcement or security personnel.
  • Leave an area if you feel uncomfortable.

Things you can do to prepare:

  • Review and update current emergency plans.
  • Hold tabletop tests and actual exercises to ensure they are viable.
  • Keep ongoing contact with local law enforcement and public agencies.
  • Train on active shooter protocols and to develop a survival mindset.

The Houston Police Department provides a free Active Shooter training class. If you are interested in scheduling a class for your company please contact the management office.

Medical Emergency

Time is extremely important in the case of a medical emergency. Parkway Properties recommends that all tenants keep a first aid kit and emergency supplies available.

The person who discovers the emergency should:

  1. Call 911 or the local emergency number.
  2. Provide the dispatcher with the following information:
    • Name
    • Type of Medical Emergency
    • Location of Medical Emergency
    • Company Name
    • Physical building address [not building name]
    • Floor and Suite Number
    • Telephone Number
  3. Listen to the dispatcher for any additional instructions before hanging up.
  4. Call the Management/Security office at 281-822-3899 to report the emergency. The property team will open doors, and hold elevators for the paramedics in order to expedite treatment.

CityWestPlace normally has a licensed Emergency Medical Technician (EMT) on site from 7:00 a.m. to 3:00 p.m. Monday - Friday. The EMT, if available, will respond to medical emergencies when security is notified.

Power Failure

In the event the building sustains a power failure, emergency lighting should be available in the stairwells. Generally, HVAC equipment, lights, outlets, most elevators and telephone equipment will not be operational.

  • The property team will contact the electric company to attempt to find out the cause of the outage and the anticipated duration of the outage.
  • Turn off all appliances, computers and other equipment. If equipment is turned on and a power surge occurs, the surge may damage the equipment.
  • The Emergency Response Team meet in the elevator lobby to determine if any people are trapped in the elevators. If so, ask the occupants to remain calm and determine if anyone is injured. Let them know that you are requesting assistance. Call 911 if people are injured or in danger. Contact the Management/Security Office at 281-822-3899 and inform them of the entrapment status and location of the elevator car.
  • Elevator Monitors stay in contact with the trapped individuals until assistance arrives. Reassure them that assistance is on the way.
  • If the power outage becomes lengthy (an hour or more) and the electric company does not know how long the power will be out, the property team will provide information and direction to the tenants. The building may close for business.


Storm Emergency

In case of severe storm conditions during regular business hours, the following procedures should be observed:
Keep an incoming telephone line open to be able to receive communications from Property Management.
If a tornado, hurricane or severe storm strikes, seek shelter in:

  • Nearest stairwell or rest room and sit down, OR
  • An interior office (without glass) and sit down, OR
  • Under a desk or table away from glass, OR
  • The stairwells of the building are considered one of the safest areas. If time permits:
  • Lower and close ALL blinds/draperies.
  • Close ALL doors (DO NOT LOCK).

If emergency assistance is required as a result of injury or illness, call (in the following order):

Emergency 911
Property Management 281-822-3800
Security 281-822-3899
NOTE: During storm conditions, the following rules must be observed: Walk in an orderly fashion to the nearest method of shelter as outlined above.


The Property Management office will inform Customers via the intercom system if authorities recommend evacuation of the building in anticipation of hurricane conditions. The following procedures should be followed prior to evacuation:

  • Inform all employees of the alert.
  • Lower and close all blinds and draperies.
  • Close all doors inside your suite, and lock your entrance door(s).
  • Keep informed of storm conditions by listening to radio or TV broadcasts. Do not attempt to return to the building until storm conditions have completely cleared.

Toxic Hazards

If there is a toxic spill or exposure, proceed immediately to an area where you are no longer exposed. Call 911 and Property Management.

Provide the building's address, your floor and phone number, and what type of spill has occurred. Take appropriate action to contain the hazard; close doors behind you, and always follow all safety procedures when working with toxic materials.


Incoming Mail

Upon move-in, a postal box will be assigned to the tenant. Management will send a letter to the tenant contact with the mailbox number and key information. It is the tenant’s responsibility to pick up their mail from the mailbox.

When postal deliveries require a signature, Management is notified and will call the tenant contact to meet the Postal Carrier and sign for the delivery. The Management Office will not accept tenant deliveries. The tenant is responsible for putting in a change of address with the Post Office notifying them of the relocation to CityWestPlace.

Outgoing Mail

The outgoing mail pick-up is located in Building 3 - Level 1
U.S. Postal Service pick up at 11am, Monday through Friday

FedEx, UPS and Other Commercial Couriers

Deliveries are made at each building's loading dock. A telephone and tenant directory is located at each dock. Couriers are instructed to telephone the tenant informing them of a delivery. Tenants can accept the delivery at the dock or provide the courier with an access badge for their floor and have the courier deliver directly to the tenant.

There are Fed Ex and UPS Drop-Boxes located in Building 3 - Level 1 with pick-up Monday through Friday.

Parkway Properties or Building Services will not sign for/accept packages for tenants.

Building Signage

Except as otherwise provided in your lease, no sign, placard, picture, advertisement, name or notice shall be inscribed, displayed, printed or affixed on or to any part of the outside or inside of the building or premises. The Property Management Office shall have the right to remove any such sign without notice and at the tenant's expense.

Get In Touch

Leasing: 832.308.6055 Management Office: 281.822.3800 citywestplace@pky.com

2103 CityWest Boulevard
Houston, TX 77042

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